Customer Comments
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Alan (December 2022) London to County Durham
From the moment I called Ingram's and spoke to Malcom, I was treated with respect and care. Quotation was precise and reasonable. We have moved 2 homes from London to Durham, so not a small job. Simo, Ray and Scott were fantastic, careful, helpful and very understanding. They got on and done the job, kept us informed of what was happening and are masters of Tetris (with all the boxes and furniture they had to fit into the van). Drop off was easy and the guys put the items were we needed to make things easier for us. It was a pleasure and fun spending time with these guys. Would we use Ingram's again. Big Yes! I would recommend them to anyone. Thanks for the help, it made a less stressful time.
John (August 2022) Isle of Harris and Ediburgh to Lincolnshire
We used Ingrams four times in four months in moving from an Island in Scotland and a flat in Edinburgh to Lincolnshire. Malcolm and Ian Ingram set the example for their people who were all polite, helpful and superb at what they did/do. Nothing was too much trouble. They were an absolute pleasure to work with. If you rang you got a response immediate. Ditto by e-mail. If timings altered, and in our case one transaction was delayed three months, they were perfectly flexible in response. Likewise, we had an issue at the very end with a delay to entry and that was solved with no drama certainly with not with the customer. Truly suburb, and I am not easy to impress.
Jennifer (July 2022) County Durham
When I initially contacted Ingrams Malcolm said just leave it to us and we were so pleased that we did. They came at the appointed time and on the hottest day of the summer in temperatures of 30 degrees plus they loaded our possessions onto their van. Never a complaint or grumble from this pleasant hardworking team. Rarely do you find a company of this calibre, the service was outstanding and the workforce first class. So many thanks to Malcolm and all the team for moving us without any hassle and making the experience stress free.
Pearl (April 2022) County Durham to Northumbrerland
After almost 42 years and following the death of my husband at the end of 2019 I decided to move house from Durham to the Tyne Valley. In addition my house had been seriously damaged in Storm Arwen so my stress levels were running at an extremely high level. I chose Ingram;s to fo both packing and removal on recommendation of a friend. I really should not have worried! The whole operation went like clockwork! A team of three to start packing on Thursday and six on Friday to complete the move. The whole team was absolutely excellent. Friendly, polite, communicative, efficient and very professional. I just don’t know how they could be bettered. What I had dreaded turned out to be a relaxed and efficient process. Ingram’s are a very fine company and I would recommend them to anyone.
Frank (December 2021) Spennymoor to North Yorkshire
Be warned! Everybody knows moving house is stressful and that's why it's essential to have a reliable and experienced removal company looking after you. Thank goodness we chose Ingram's of Bishop Auckland to undertake our move. From meticulously packing all our belongings, moving everything into, then nine month's later, out of storage, to safely relocating everything in our new home we were in safe hands. The whole, very personable, team at Ingram's do a great job in reducing stress levels; they are professional but caring and if you want a move with less stress I have no hesitation in recommending you to get in touch!
Liz (October 2020) Durham to the Sedgefield
I knew that you moved Joe out, as we recommended your company, he had lived here for 47 years!
You have some nice lads working for you, and nothing was a bother for them, they made a difficult process much easier for us.
Hilda Winter (August 2020) Newton Aycliffe to Hartlepool
Just a few lines to say a big thank you for all your assistance in moving from The Grange to Hartlepool.
The lads were so professional in all aspects of the move which is more than I can say for all the other companies I dealt with. I know the meaning of Saga now! It was such a relief, your boys made it stress free and I really appreciated that.
May I wish you and your brother Ian best wishes for the future and the company goes from strength to strength.
Ray & Sarah Harrison (July 2020) Stokesley to Martin, Middlesbrough
Have to say that Mick & Ray were absolutely superb - they never stopped working from the minute they arrived until the minute the job was done. They are true ambassadors and a great reflection on your business - whatever you pay them they deserve every penny of it.
We will be the first to recommend Ingram’s to friends and family - first rate job - thank you.
Richard and Miranda Grainger (July 2020) Woodham to Middleton Woods, Middleton-St-George
We just wanted to pass on our thanks and praise to the team that assisted our elderly parents with their house move from Woodham to Middleton Woods, Middleton-St-George this week.
The chaps, Cameron, Karl, Alex and Michael were all excellent. Very patient, hard working and friendly and polite.
Nothing was lost or broken and it was a pleasure to be supported by Ingram’s. Our parents are quite elderly and stressed by the upheaval but couldn’t have asked for a better team.
Definitely 5* service. Many thanks.
Rt Hon Bishop of Doncaster Sophie Jelley and Dr Chris Jelly Durham (March 2020) - Durham to Doncaster
Hope things are OK for you in these strange times. Just a quick email to say a huge ‘thank you’ for the move last week the guys were absolutely amazing and a real pleasure to have around. You have another set of ‘big fans’ with us.
Jo’ Puckering (January 2020) - Huddersfield to North East
  As expected the move went smoothly - the team worked carefully and incredibly hard, and I felt tired just watching them! We’ll certainly be coming back again if we need to move.
Senior Ranking Army Officer <name witheld> (November 2019) - Wolsingham, County Durham to Reading, Berkshire
This is our 20th house move and we have used many of the recognised companies and they have all been fine less one or two. Ingram's are the best we have ever experienced by quite some margin. Friendly, professional advice, flexible and utterly reliable we had utter confidence from start to finish The team who moved us were superb and packed everything so well; they were friendly and very customer focused. Overall a superb service.
Louise and Paul King (January 2019)
I am writing to thank you and all the staff for successfully moving us to our new home in Fakenham. The hard work of the five men on the job saved the day for us by packing what we had not managed to do ourselves. The Tiffany statue is looking good in the spacious living room, and the radio collection has come through virtually unscathed. The cheerful and friendly service made it a pleasure to deal with your firm, and we will be happy to recommend you to others.
Peter Collins (July 2018)
I would like to give my thanks for the thoroughly splendid job your lads did on Friday and Monday. It absolutely bore out all that the family told us about the quality of the service you provide. Once again many thanks.
Caroline Adan (May 2018)
I would just like to say how happy I am with the service from yourself and the two removal guys that help me move on the 11th May. From start to finish they were so polite, efficient, I was dreading the move as I still had stuff to pack! But they took it in their stride. I will definitely recommend you.
Leonora (March 2018)
I would like to say how great the team was this morning. They made what I thought would be a stressful process very easy and were incredibly helpful.
I would have no hesitation to recommend Ingram's.
Claire Large (February 2018)
They were very cheerful Chris and James, they worked very hard
and we appreciated all they did.
Thank you for your services and for they very helpful young men.
Alistair & Evelyn Nicholas (December 2017)
We would like to thank you for your patience and help whilst we were pinning down the details of the move and commend your team of removers on the day who did a very professional job.
Wayne Marston (February 2017)
Thanks again for all your help and assistance, I would certainly recommend your company to others who are looking to move.
Jennifer Cottam (January 2017)
John & Ray were, as always, absolutely brilliant. So helpful and quick. Many thanks for all your patience.
Mr David Patterson (September 2016)
Many many thanks indeed for all your help. Reflecting on the past I used to use Pickfords heavy haulage and household removals. In those days they were of some considerable standing. I have watched your company grow over the years and you are a considerable standing. It gives me pleasure to see one of your vehicles on the road from time to time. Your company is a credit to Bishop Auckland and to the North East.
Revd. M D Gray (July 2016)
Just a short note to express our appreciation of your services, the team of men was excellent. They completed the removal swiftly and efficiently. At all times they were courteous and co-operative, giving the impression that nothing was too much trouble for them. All done with good humour, no bad language! We can certainly recommend your services, and shall do so if ever asked.
Sue & David Horner (May 2016)
We would just like to say how impressed we were with all aspects of our move done by you and your men and hope you will pass on our thanks to the team. From our very first contact with yourself, we immediately had every confidence that you would do a great job. Thank you so much for coming to give a quote at such short notice and for being so patient when the completion was not finalised until the last minute.
The three packers worked incredibly hard and did a superb job of organising our possessions and ensuring that everything arrived in one piece. The men who did the actual removal never stopped and remained cheerful and professional throughout. Even though they didn't actually finish with us until 7pm nothing was too much trouble.
Rest assured we would have absolutely no hesitation in recommending Ingram's to anyone looking for a removal company.
Pam & Colin Holder (April 2016)
We would like to thank you and your excellent staff for a smooth and trouble free removal and storage. Customer service and communication were second to none and you put the customer first. We would have no hesitation in recommending your company to anyone.
Simon R Martin PhD FRICS (November 2015)
Very many thanks to your team for all of their assistance over the last couple of days. An outstanding and professional service!
Chris Hayman (September 2015)
I would like to congratulate you on the level of service we’ve received. As you said on the phone you’ve been doing this for a few years so know what you’re doing, but nevertheless, your help on the phone was spot on. The three gents who helped us on the day were a credit to you; hard-working, helpful and extremely polite. Excellent.
Brian & Sylvia Luke (August 2015)
Just a few lines to thank you for the professional service your staff provided for us. Chris and Ray covered both days and James on the first day. They presented themselves in a friendly, professional and positive way. Very efficient with their process of lifting and storing the furniture effectively and nothing was a trouble to them.
One specific positive point, that was very refreshing to witness, was the absence of any inappropriate language from them all. They chatted away happily whilst they worked, but never used any form of bad language. Please pass on our thanks for a job well done.
Ian Paul Margerison (January 2015)
From the first meeting with your estimator until we waved goodbye to your guys who had so swiftly and expertly moved us into our new home I have only praise and satisfaction of the highest order. Having lived in our former home for almost 30 years we had accumulated a items of both financial and emotional value. It was so reassuring however that throughout the packing, transportation and unpacking your men dealt with our items "as if it were their own" with care and utmost professionalism.
Karen McDonald (January 2015)
Myself and my husband would like to send a massive thank you to the staff of Ingram's who helped our big move run so smoothly. It was a tough day but they were true professionals, and we would highly recommend them for a very professional service. The staff were polite and courteous and took great care with all of or possessions.
Duncan Bannatyne OBE D.Sc DBA (May 2014)
I would highly recommend Ingram's Removals, I have used them on a domestic and commercial basis and they offer the best service by far. Malcolm and his staff are very professional, helpful, courteous and extremely hard working. I would like to take this opportunity to thank Malcolm and his staff for the exceptional service they provided on my latest move.
Paul & Rosemary Butler (The Rt Honourable Bishop of Durham) (4 day move) Southwell Nottingham to Bishop Auckland 06th February 2014
Very many thanks to you, your staff and Company for moving us from Southwell to Etherley Lane. The work was done very efficiently. Your staff were wonderfully friendly, always polite and considerate. We are very pleased that we chose Ingram's to move us.
Professor K S Coleman (2 day move) 3rd February 2014
Your guys did an excellent job for us and were very professional. We are very pleased with how things went.
J Alford Mickleton, Teesdale to Northallerton (3 day move) 6th November 2013
Your lads were very helpful and made the whole thing go so smoothly, which now I'm 80 is more important than I can say - so do thank them all from us.
Helen Elstrob, local move Annfield Plain, Co Durham 23rd September 2013
Can I take this opportunity to thank you personally for all your help, advice and reassurance, during what has been a stressful time. You made things simple and gave me complete confidence with your practical advice. I am very grateful.
Mr John Lowles, Mickleton to Barnard Castle (2 day move) 17th september 2013
Thank you for carrying out the removal at short notice. The removals men were highly efficient
as well as being courteous and helpful - perhaps you can mention that to them.
Jack Lambert, Locklomand to Mainsforth Village, Co Durham
The move went perfectly, Simo & Don worked very hard and were extremly helpful - a credit to your firm. We have moved house rather a lot in our lifetime - most of the removers have been ok (with one noteable exception!) but none have come up to your standard.
Dean Whitehead - Professional Footballer - Stoke City (August 2009)
I will strongly recommend Ingram's moving service to friends and colleagues.
Kevin Philips - Ex Sunderland Footballer (November 2003)
It was reported in the Removals & Storage magazine that it took five staff two days to pack the new Southampton
striker's furniture and effects. Three staff with two Ingram's Mercedes
vehicles carried a combined volume of 3,400 cu ft to Hampshire where
it took two days to deliver and unpack the consignment.
Rob Lee - England and Ex Newcastle United Footballer (May 2000)
"Thanks for doing a smashing job!" Rob Lee
wrote. |
Home Removals in County Durham and beyond
Where
a packing service is required we stock all the necessary 
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